Delivery Time Frames
Orders are typically processed and dispatched within 1-2 business days of being placed. Orders received after business hours, on weekends, or during holidays will be processed on the next business day. Most orders are delivered within 2 weeks from the date of purchase.
Order Tracking
Scheduling Your Delivery
Our delivery partners will handle the shipping of your order. They will contact you using the details provided at checkout to arrange a delivery appointment. To ensure a smooth process, please respond promptly to schedule a convenient delivery time. If a delivery attempt is missed, the delivery partner will reach out to reschedule. However, multiple failed attempts may result in additional charges or the return of your order to our warehouse.
Address Verification
To avoid delays, please ensure your shipping address is accurate at checkout. If you need to update it after placing an order, contact us as soon as possible. If an order has already been dispatched, we will do our best to intercept and redirect it, though we cannot guarantee success.
Delivery Signature Requirements
A signature is required upon delivery to ensure safe receipt of your order. If you prefer to receive your order without a signature, please let us know in advance. However, please note that we cannot be held responsible for lost or stolen packages if this option is chosen.
Shipping Costs
We are pleased to offer free standard shipping on all orders over 99 € within mainland France. Orders below this amount are subject to standard shipping fees. For deliveries to Corsica or other remote areas, please reach out to request a shipping quote.
For added convenience, we also provide optional services such as carrying items upstairs or two-person handling for an additional charge. If you require these services, feel free to reach out, and we’ll be happy to assist.
International Shipping
Currently, we only ship within France. If you’re looking to purchase our products internationally, please contact us, and we’ll do our best to help. For orders in Germany and the Netherlands, please visit our dedicated websites at sorara.de and sorara.nl.
Lost or Damaged Packages
If a package is delayed or lost, please contact us within 2 days of the expected delivery date. If your order arrives damaged, you must refuse the package or report the issue within 48 hours after delivery.
Contact
For any questions regarding shipping and delivery, please contact us at contact@sorara.fr.
Legal Information
Imagine Lifestyle SAS (Sorara Outdoor Living) is a company registered in France under SIREN number 932 369 978.
Registered office: 6 Chemin Des Pennes au Pin, 13170 Les Pennes-Mirabeau, France.
SIRET Number: 932 369 978 00014.
VAT Number: FR 01932369978.