1. Legal Warranties
All products sold are covered by:
- The legal warranty of conformity (garantie légale de conformité, Articles L.217-4 to L.217-14 of the French Consumer Code), which applies for two years from delivery. If a product is defective or does not conform to its description, consumers are entitled to a repair or replacement (or a refund if repair/replacement is impossible).
- The warranty against hidden defects (garantie des vices cachés, Articles 1641 to 1649 of the French Civil Code), which applies if a hidden defect makes the product unusable or significantly reduces its use. This warranty is valid for two years from the discovery of the defect.
If your product has a defect, please contact us at contact@sorara.fr with your order number and proof of purchase.
2. Commercial Warranties
Some products may come with an additional commercial warranty, which will be specified in the product description. This warranty does not replace the legal warranties but may provide extended coverage.
3. After-Sales Service & Spare Parts
3.1 Spare Parts Availability
We do not stock spare parts for our products. However, if you require a specific part, we will do our best to source it from the manufacturer.
We cannot guarantee the availability of spare parts or delivery times, as this depends on the manufacturer’s stock and production capabilities.
3.2 Requesting Spare Parts
If you need a spare part, please contact us at contact@sorara.fr with your order number, product details, and the part you require. We will inform you whether we can source it and under what conditions. If spare parts are available, they may be subject to additional charges. The price of spare parts depends on the manufacturer and will be communicated upon request.
3.3 Repairs & Replacement of Parts
- If a component of your product is damaged or needs replacement, we will make reasonable efforts to assist you in obtaining the necessary parts from the manufacturer.
- If a repair is needed, we will guide you through the available options, which may include local repair services or manufacturer support.