1. Scope and Purpose
These Terms of Sale (hereinafter referred to as the "Terms") govern all purchases made on our website sorara.fr and in our retail stores, operated by Imagine Lifestyle SAS (trading as Sorara Outdoor Living). They define the rights and obligations of the parties in connection with the sale of products to consumers.
By placing an order on our website or in our retail stores, you acknowledge having read and accepted these Terms without reservation. The Terms apply to all sales made within France and may be updated at any time. The applicable version is the one in force at the time of your order.
2. Seller Information
Company Name: Imagine Lifestyle SAS, trading as Sorara Outdoor Living
Legal Form: Société par Actions Simplifiée (SAS)
Registered Office: 6 Chemin Des Pennes au Pin, 13170 Les Pennes-Mirabeau, France
Share Capital: 10,000 €
SIREN Number: 932 369 978
SIRET Number: 932 369 978 00014
RCS Registration: Colmar – France
VAT Number: FR 01932369978
Email: contact@sorara.fr
Phone: +33 4 86 37 69 33
3. Products
The products available for sale are those described on the website or on display in our retail stores at the time of the order. We make every effort to present the products as accurately as possible (including descriptions, specifications, and images). However, if viewed online, minor variations in colors, sizes, or features may occur due to screen displays or updates.
If a product is unavailable after you place an order, we will inform you as soon as possible and either offer a replacement, a refund, or a store credit.
4. Pricing & Payment
4.1 Prices
All prices are displayed in euros (€) and include all applicable taxes (TTC - Toutes Taxes Comprises) in accordance with French regulations. Prices do not include shipping fees, which will be calculated and displayed at checkout. However, shipping is free for all orders over 99 € within mainland France.
Sorara Outdoor Living reserves the right to modify prices at any time. However, the price applied will be the one in effect at the time of order confirmation.
4.2 Payment Methods
We accept the following payment methods:
Credit/Debit Cards (Visa, Mastercard, American Express)
Bank Transfers (for corporate purchases only)
Other payment solutions as indicated on the checkout page
Payments must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received.
5. Ordering Process
5.1 Placing an Order
For online purchases:
Add your chosen products to the shopping cart.
Confirm your order and review the summary.
Enter your billing and delivery details.
Proceed with payment.
Receive an order confirmation email.
For in-store purchases:
Speak with a member of staff to create your order.
Orders are confirmed upon payment at the register.
A physical or electronic receipt serves as proof of purchase.
5.2 Order Confirmation
For online orders, the order is considered final only after full payment is received and the confirmation email is sent.
For in-store purchases, the sale is finalized at the moment of payment, and a receipt is issued.
We reserve the right to refuse or cancel an order in cases of:
Payment issues (refused payment, fraud suspicion, etc.).
Technical errors (incorrect pricing or stock discrepancies).
Abnormal or excessive orders (suggesting a non-private purchase).
The order is considered final only after full payment is received and the confirmation email is sent.
6. Delivery
Delivery applies only to online purchases. In-store purchases require immediate pickup unless otherwise arranged with store staff.
6.1 Delivery Timeframes
Orders are typically processed and shipped within 1-2 business days. Most orders are delivered within 2 weeks from the date of purchase within mainland France.
Shipping to Corsica or remote areas may take longer and may incur additional charges.
6.2 Delivery Issues
If a package is delayed or lost, please contact us within 7 days of the expected delivery date. If your order arrives damaged, you must refuse the package or report the issue within 48 hours after delivery.
View our full Shipping & Delivery Policy
7. Right of Withdrawal (14-Day Cooling-Off Period)
The 14-day right of withdrawal applies only to online purchases under Article L221-18 of the French Consumer Code. In-store purchases are not eligible for this withdrawal period but may be returned under our store's return policy.
We offer a generous 180-day return policy for all our pergolas and pergola accessories. For all other products, including furniture, parasols, storage boxes, and decorative items, the return policy is 30 days.
To qualify for a full refund, your item must be in the same condition as when you received it—new, unused, with tags, and in its original packaging. If a returned product is damaged or used in a way that significantly reduces its value, we reserve the right to reduce or refuse reimbursement.
A receipt or order number is required to process returns. Different terms may apply to bulk or corporate purchases, as agreed upon at the time of purchase.
To initiate a return, please contact our customer service at contact@sorara.fr. Refunds will be processed within 14 days after we receive the returned item.
View our full Return & Refund Policy
8. Warranties & After-Sales Service
8.1 Legal Warranties
All products sold are covered by:
The legal warranty of conformity (garantie légale de conformité, Articles L.217-4 to L.217-14 of the French Consumer Code) for two years from delivery.
The warranty against hidden defects (garantie des vices cachés, Articles 1641 to 1649 of the French Civil Code).
Some products may come with an additional commercial warranty, which will be specified in the product description.
If your product has a defect, contact us at contact@sorara.fr with your order number or proof of purchase.
9. Liability
Sorara Outdoor Living cannot be held liable for:
Damages resulting from improper use of the products.
Non-performance of contractual obligations due to force majeure (e.g., strikes, natural disasters, pandemics).
Indirect damages such as loss of income or business due to a defective product.
10. Dispute Resolution & Customer Rights
In the event of a dispute, you can use the European Online Dispute Resolution (ODR) Platform, provided by the European Commission, to resolve issues arising from online purchases.
ODR Platform Link: https://ec.europa.eu/consumers/odr
This policy does not affect your statutory rights, including the legal right of withdrawal under consumer protection laws.
11. Governing Law
These Terms of Sale are governed by French law.