Fast and free shipping on all orders over 99 €
High quality kitchen with a 2 year warranty
At Sorara, we’re committed to making your shopping experience as smooth and enjoyable as possible. Below you'll find all the details about how we process, ship, and deliver your orders.

Delivery Time Frames 

Orders are typically processed and dispatched within 1-2 business days of being placed. Orders received after business hours, on weekends, or during holidays will be processed on the next business day. Most orders are delivered within 2 weeks from the date of purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number via email, typically within 24-48 hours. If you do not receive tracking details, please check your spam folder before reaching out.

Scheduling Your Delivery 

Our delivery partners will handle the shipping of your order. They will contact you using the details provided at checkout to arrange a delivery appointment. To ensure a smooth process, please respond promptly to schedule a convenient delivery time. If a delivery attempt is missed, the delivery partner will reach out to reschedule. However, multiple failed attempts may result in additional charges or the return of your order to our warehouse.

Address Verification

To avoid delays, please ensure your shipping address is accurate at checkout. If you need to update it after placing an order, contact us as soon as possible. If an order has already been dispatched, we will do our best to intercept and redirect it, though we cannot guarantee success.

Delivery Signature Requirements

A signature is required upon delivery to ensure safe receipt of your order. If you prefer to receive your order without a signature, please let us know in advance. However, please note that we cannot be held responsible for lost or stolen packages if this option is chosen.

Shipping Costs


We are pleased to offer free standard shipping on all orders over 99 € within mainland France. Orders below this amount are subject to standard shipping fees. For deliveries to Corsica or other remote areas, please reach out to request a shipping quote. 

For added convenience, we also provide optional services such as carrying items upstairs or two-person handling for an additional charge. If you require these services, feel free to reach out, and we’ll be happy to assist.

International Shipping

Currently, we only ship within France. If you’re looking to purchase our products internationally, please contact us, and we’ll do our best to help. For orders in Germany and the Netherlands, please visit our dedicated websites at sorara.de and sorara.nl.

Lost or Damaged Packages


If a package is delayed or lost, please contact us within 2 days of the expected delivery date. If your order arrives damaged, you must refuse the package or report the issue within 48 hours after delivery.

Contact

For any questions regarding shipping and delivery, please contact us at contact@sorara.fr

Legal Information

Imagine Lifestyle SAS (Sorara Outdoor Living) is a company registered in France under SIREN number 932 369 978.
Registered office: 6 Chemin Des Pennes au Pin, 13170 Les Pennes-Mirabeau, France.
SIRET Number: 932 369 978 00014.
VAT Number: FR 01932369978.


1. Legal Warranties

All products sold are covered by:

  • The legal warranty of conformity (garantie légale de conformité, Articles L.217-4 to L.217-14 of the French Consumer Code), which applies for two years from delivery. If a product is defective or does not conform to its description, consumers are entitled to a repair or replacement (or a refund if repair/replacement is impossible).
  • The warranty against hidden defects (garantie des vices cachés, Articles 1641 to 1649 of the French Civil Code), which applies if a hidden defect makes the product unusable or significantly reduces its use. This warranty is valid for two years from the discovery of the defect.

If your product has a defect, please contact us at contact@sorara.fr with your order number and proof of purchase.

2. Commercial Warranties

Some products may come with an additional commercial warranty, which will be specified in the product description. This warranty does not replace the legal warranties but may provide extended coverage.

3. After-Sales Service & Spare Parts

3.1 Spare Parts Availability

We do not stock spare parts for our products. However, if you require a specific part, we will do our best to source it from the manufacturer.

We cannot guarantee the availability of spare parts or delivery times, as this depends on the manufacturer’s stock and production capabilities.

3.2 Requesting Spare Parts

If you need a spare part, please contact us at contact@sorara.fr with your order number, product details, and the part you require. We will inform you whether we can source it and under what conditions. If spare parts are available, they may be subject to additional charges. The price of spare parts depends on the manufacturer and will be communicated upon request.

3.3 Repairs & Replacement of Parts

  • If a component of your product is damaged or needs replacement, we will make reasonable efforts to assist you in obtaining the necessary parts from the manufacturer.
  • If a repair is needed, we will guide you through the available options, which may include local repair services or manufacturer support.

     


PIETRA DI LUNA

Modular outdoor kitchen

Our modular outdoor kitchen range lets you mix and match units to create your dream setup—tailored perfectly to your space and lifestyle.